Answers to our most frequently asked questions

Buy Back Range

At the moment we are only accepting Mobile Phones, However we are going to accept other electronic devices very soon, keep checking our website for more info.

No. generally these are CDMA phones, and have no Trade in value.
Device Condition Definitions

Very Light Use:  Like new Condition.
• No defects in LCD (no dead pixel damage, or discoloration in LCD)
• May have upto 2 light marks on housing or Screen.
• No scratches or dents on back housing or corners of housing.

• Housing not bent. 
• Handset Includes its battery & back cover (accessories not required)
• Powers on & off.
• Can make and receive calls.
• WiFi 100% working 
• No faulty or missing buttons.
• No water damage.


Partly Working:
• Powers On (screen must switch on and not be black)
• Screen / LCD / Touchscreen is cracked , faulty or bleeding.
• One or more major functions are faulty.
• Wi-Fi faulty.
• Camera faulty.
• Microphone or Speaker faulty.
• Connector faulty.
• Housing has major crack
• Not able to make & receive calls.
• Faulty or Missing buttons.
• Mild Water damage. 
• Battery LifeCycle below 50%.
• Housing not bent. 

Handset Includes its battery & back cover (accessories not required)

No, we only require the handset and battery. 
Please make sure your SIM card is removed.
sellyourmobiles.com will quickly destroy any SIM cards received, to protect your data and any airtime costs you may still have on the card.

Please note that we accept no liability in the event that any phone that has been sent with its SIM card and chargers are incurred. You shall continue to be responsible for such charges.
Account

Yes
Please click on the "My Account" at the top of our Home page.
You will be prompted to enter your email address and Password.

Yes
Please click on the "My Account" at the top of our Home page.
and simply go to Edit your Details TAB
OR
click here

If you forget your password, please click onto My Account at the top of our home page.
Enter the e-mail address associated with your CashAPhone account, then click Submit.  We'll email you, where you can easily create a new password.

Yes
Simply clicking onto "My Account" at the top tool bar of our website.
Log in with your Email Address and Password.

Please check your spam or Junk folders first.
Our emails will come from support@Trading Phone.com.au 
Alternatively, you are also able to log in to your account online and check your status.
and we are now sending SMS alerts too!

All information collected is encrypted to ISO/IEC 27001 date security standards. 

All the information we ask for, when you place your order is essential for us to process your order and keep you upto date.
We do not sell, rent or otherwise pass on any of your details to other parties.
Posting

Click here to view the video on Posting Instructions

Trading Phone will supply you a Prepaid label.
No payment required if you use these options.
Special Delivery
For products valued over £100 we recommend our customers to use Royal Mail Special Delivery, allowing you to track and trace your items. 
We will include a Registered Post Label, if you request a Sales Pack from us.


Please select your model and complete the sales order, you will then have option for a sales pack to be sent out to you.

Please send your device(s) within 14 days of your online order.
Orders over 14 days will Expire.

Expired order will need to be resubmitted
Simply login to My Account and Add New Order.
and there is no need to re-input your details.

For products valued over £100 we recommend our customers to use Royal Mail special delivery, (Postage label supplied in our sales pack) allowing you to track and trace your items.


sellyourmobiles.com  is not liable for items that may be lost or damaged by Royal Mail.

We are automated!
Our system will send you an email notification when your device(s) have arrived.

When using the FreePost service, it should take approximately 1-3 working days to be delivered to sellyourmobiles.com   With remote regional areas parcels can typically take up to 7+ days to arrive.

Please complete the online Bulk Order request Click here


Yes you are able to accept devices as long as:
1. devices are not Network Locked.
2. Device is on our product list.
3. You the customer have to pay for the Postage.
Payment

Your payment is processed within 24-48hrs from the date we test and confirm your devices.
You will be notified by email, at each stage of the process from start to end.
You will be receiving 3 emails from start to finish.
 Alternatively you are also able to get updates and payment status anytime by logging into your account online.

If you have not received your payment within 5 days,
please contact our Customer Support Team by email or phone.
support@Trading Phone.com.au
or
1300 771 330
What Model

Most models have a printed label on the back of the handset OR under the battery pack, if the back comes off. 
or
Go to settings icon on your device, and scroll down to About.

You are also able to match your model, by going through the gallery pictures on our website by manufacturer.

We have dedicated staff on updating our product range.
Sorry, but if it is not on our list we cannot offer money for your device.
Most Pre-Paid devices from Supermarkets will not have a BuyBack price

Cashaphone  is required by the Australian Second-Hand Dealers Act, to record serial and IMEI numbers
Inputting IMEI or Serial number is optional, and We will complete for you, once device is received.
This is to ensure we are not processing stolen devices.

Most models have the number printed on the back of the handset or if back door comes off, it can be found under the battery pack. 
OR
For Smartphones the IMEI number found by going to the Telephone KeyPad.
1. Press * # 0 6 # on your keypad.
2.Press ‘Call’ or ‘Send’ as if making a call.
3. Your IMEI number will be retrieved and displayed on your screen.

Phones have Brand followed by a Series of model and then the model name or number.

Example of SAMSUNG Brand and Series are:
Samsung Galaxy J | Samsung Galaxy S | Samsung Galaxy NOTE | Samsung Galaxy A
| Samsung Galaxy Mini | etc…

Other models that have Brand and Series:
Sony XPERIA | Nokia Lumia | Motorola RAZR | LG Optimus  |  LG G series  |  Huawei Ascend  |  HTC U | HTC One | HTC Desire | BlackBerry Bold | BlackBerry Q | Google Pixel | Google Nexus  

You will always find the exact model number in [Settings],[About] or on the back of device or under the battery.
Cloud Locks

A: www.iCloud.com website.

  • Log into icloud.com/find with Apple ID and password
  • Select device from “All Devices” drop down and select your device (top, centre of screen)
  • Device pop up box will appear.
  • Click “Remove from Account “
  • confirm by clicking “Remove”
B: From another Apple device with same Apple ID (iOS 10.3 or later)
  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]

Here is the way to turn it off Reactivation Lock from Google’s website.

  • Log into https://myaccount.google.com with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

iPhone Model Comparison

Locate the imei or serial number of your device
and go to this great website iunlocker.net
Other Questions

Trading Phone will only honor the Buy-Back price if you are the rightful owner.
If any product or products turn out to have been reported lost or stolen,
Trading Phone will not process payment or  any compensation for the device(s).
We are required by law to hand in any product that is stolen to the legal owner or to the local police station.

Counterfeit/fake devices sent will be crushed and recycled by Trading Phone.
No payment will be made and the device will not be returned.

3 Day Phone Back Promise :
If your device fails our testing (differs from what you have stated), we will contact you by email.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we haven’t heard from you after 3 days, we will continue to process the device at our tested price.
Please read our T’s and C’s.

Yes, 
As long as you inform us before we process your device(s).  
Simply contact our Customer Support Team.

Yes,
All devices are plugged into Mass Data Erasing software.
Even before we start to Grade and test your device(s).

All materials received by Cashaphone are Data erased to DoD 5220.22 non reversible standards.
Any products that do not turn on are recycled and processed according to Aust. State and National laws and in an environmentally controlled manner, eliminating ewaste to landfill.